Step 1: Suspend any desire to talk or speak your peace.
Step 2: Listen.
Step 3: Duplicate. Make an exact copy in your head of what they said.
Step 4: Understand. Really understand.
Step 5: Acknowledge. Tell them you have heard them.
Step 6: Let it rest. Continue to pay attention. Repeat 1 through 5 until the person has 'finished'.
There is no defense against persistent good feeling toward, and acceptance of others.
There is a set number of mistakes, and we all make them sooner or later.
"Good Judgement comes from Experience. Experience comes from Bad Judgement" - Will Rogers